Shipping policy

Where do you ship to?

We only ship to the continental United States (We are very sorry Alaska & Hawaii). We do not ship to PO boxes or Military Bases.

What are my shipping options?

• CA/NV/OR/WA/AZ - $20 Flat Rate. $15 on Orders over $150 and Free Shipping on orders over $200.

• Contiguous U.S. - $40 Flat Rate. Free Shipping on orders over $450.
• $30 Flat Rate on Orders over $100.
  
• $25 Flat Rate on Orders Over $250

We ship with either FedEx or UPS. Express (West Coast): 1–2 business days in transit after it ships. Standard (rest of the U.S.): 2-day air after it ships. Overnight Air: arrives the business day after it ships.

Please verify your shipping address. We will ship to the address provided, if you have incorrectly provided the wrong address, we will not be accountable. If you will not be home during the window of delivery, please choose to ship to your work/office. Damage or spoilage due to incorrect or incomplete shipping addresses voids any guarantee.

Note about overnight shipping:

Overnight Air arrives the business day after your order ships. Order by 1pm PT Monday–Wednesday and it ships that day. Orders placed Wednesday after 1pm PT through Sunday ship the following Monday or Tuesday and arrive the next business day.

How are you packing my product?

Our products are professionally butchered and individually vacuumed sealed in a USDA facility and blast frozen to maintain freshness and allow for consistent quality. We ship using insulated foam containers with ice packs or dry ice - it leaves our facility cold and arrives the same way! Some natural thawing may occur, do NOT panic!

How to: Receiving your shipment

Once ready to consume, please allow your steak(s) to thaw naturally in your refrigerator up to 8-12 hours. Do NOT soak in hot water. If you are short on time, you may leave this to thaw on your kitchen counter - perform at your own risk. (Japanese Wagyu contains a high fat content and will defrost much faster than any other cut of meat). Our steaks are vacuum sealed for freshness, they will last in your freezer for up to 12 months… but honestly, who lets Wagyu sit in their freezer for that long anyway? If you do not on plan on eating the steaks right away, leave them in the freezer until ready.

Terms and Conditions.

All sales are final. Due to the nature of our products, we are unable to accept returns. Please make sure your order is finalized before checking out. It is highly recommended that, before placing an order, the recipient or other responsible party will be available to receive, open and properly store your perishable items. We cannot be held responsible, nor replace or refund, any products that perish after your delivery has arrived.

Please note that to ensure quality, we cut your meats to order. We will always try to cut the specific amount requested, but it is possible that we might cut slightly more or less. Please understand that this is one of the challenges of offering a handcrafted product and that we will do our best to make sure you are satisfied.

We will not responsible be for shipping delays or problems caused by the shipping carriers, failed delivery attempts, adverse or unpredictable weather conditions and/or acts of god.